Echo Photo
Contents
This Privacy Notice explains how Echo Photo (“we”, “us”, “our” or “the Company”) collects, uses, discloses and safeguards your personal information when you visit our website, contact us, book our services, or purchase photographs through our online galleries. It sets out the types of personal information we handle, the reasons we use it, the legal basis for doing so, who we may share it with, how long we keep it, and the rights you have over your information. It applies to clients, prospective clients, event guests who place orders, and visitors to our website.
We only collect the personal information we need to provide our services, respond to enquiries, and fulfil orders. The information we may collect includes:
When you complete our contact form, request a quote, or otherwise get in touch, we collect your name, email address, phone number, company or organisation name, and any message or details you choose to provide.
When you enquire about or book an event, we collect details about the event such as the date, location, venue, event type, estimated guest numbers, and coverage requirements, so that we can provide an accurate quote and plan the service.
When you place an order through one of our online galleries, we collect your name, email address, phone number, delivery address, the photographs and products you select, and payment information. Payment card details are processed by our payment provider (Stripe) and are not stored by us. We may also hold order status, tracking numbers, and delivery confirmations.
Photographs taken at events may include images of attendees and guests. We use these images to deliver the photography service, fulfil photo and frame orders, and — where we are permitted to do so — for our portfolio and promotional purposes. Where an event has specific requirements regarding attendee imagery, we will agree these with you as part of the booking.
We process personal information under the following lawful bases: (a) with your consent — for example, when you ask us to contact you or opt in to updates; (b) to take steps before entering into a contract with you and to perform a contract with you — for example, to provide a quote, confirm a booking, or fulfil an order; (c) where we have a legitimate interest — for example, to maintain records, improve our services, or promote our work, provided this does not override your rights; and (d) to comply with legal obligations. Where we rely on consent, you may withdraw it at any time.
We do not sell or rent your personal information to third parties. We may share your information with:
We keep personal information only for as long as we need it for the purpose it was collected, or as long as required by law. Enquiry and contact details are retained for a reasonable period to respond to and follow up on your request. Booking and event records are kept for the duration of the engagement and for a reasonable period afterwards for record-keeping. Order, delivery, and payment records are retained for accounting and tax purposes in line with our legal obligations. You can ask us to delete your information earlier where we are not legally required to keep it.
You have the right to:
To exercise any of these rights, contact us at the email address below. We will respond in line with our legal obligations.
We implement industry-standard security measures to protect your information from unauthorised access, alteration, and disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing personal information.
If you are not satisfied with how we have handled your personal information, please contact us in the first instance and we will do our best to resolve your concern promptly. You can reach us at hello@echophoto.co.uk or through our website at www.echophoto.co.uk.
If we are unable to resolve the matter to your satisfaction, you also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection. You can contact the ICO at ico.org.uk, by calling 0303 123 1113, or by writing to the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.
If you have questions about this Privacy Notice or our privacy practices, please contact us at:
Email: hello@echophoto.co.uk
Web: www.echophoto.co.uk
By accessing and using the Echo Photo website and services, you accept and agree to be bound by these Terms & Conditions and our Privacy Notice. If you do not agree to abide by them, please do not use our services.
These terms apply to all visitors to our website, all clients who book our photography services, and all customers who purchase photographs, prints, or framed products through our online galleries. They govern the relationship between you and Echo Photo in respect of each booking and each order you place.
By placing a booking or an order, you confirm that the information you provide is accurate and complete, that you are authorised to make the purchase, and that you accept responsibility for payment of any amounts due. If you are booking on behalf of an organisation, you confirm that you have the authority to do so and that the organisation agrees to be bound by these terms.
We may update these terms from time to time. The version that applies to your booking or order is the one in force at the time you confirm that booking or place that order. Continued use of our website and services after any changes are made constitutes acceptance of the updated terms.
Echo Photo provides professional event photography services including on-site coverage, custom framing, and guest delivery. Our services are tailored to corporate events, conferences, awards galas, product launches, and similar business occasions. Service scope, pricing, and deliverables are specified in individual service agreements and quotes. We reserve the right to modify our service offerings with notice.
To secure your event date, a deposit is required as specified in your quote. Deposits are non-refundable but may be applied to a future event within 12 months.
Full payment is due 14 days before the event date. Payment methods and invoice details will be provided in your booking confirmation.
Cancellations must be made in writing. Cancellations more than 30 days before the event will receive a full refund minus the deposit. Cancellations within 30 days of the event will forfeit any payments made, save where a refund is required by law. Nothing in this clause affects your statutory consumer rights.
If you need to reschedule, please contact us as soon as possible. Subject to availability, your deposit may be transferred to a new event date within 12 months of the original booking. Rescheduling within 30 days of the event may be treated as a cancellation under clause 2.3(c).
All photographs captured during your event are the intellectual property of Echo Photo. You receive a non-exclusive, perpetual licence to use delivered photos for personal and business purposes.
Typical delivery timeframes are specified in your service agreement. These are estimates and may vary based on:
We will communicate any delays promptly and provide updated timelines.
Photographs and products (including digital copies, prints, and framed photos) may be purchased through our online galleries. Orders are subject to availability and are confirmed once payment is successfully processed. Prices, delivery options, and any applicable offers are displayed at the point of order. By placing an order you confirm that the details submitted are accurate.
Digital photographs are delivered via a download link provided after your order is confirmed. The link remains available for a reasonable period, which will be stated when your order is delivered. You are responsible for downloading and storing your files within that period. The licence granted for digital copies is for personal use unless otherwise agreed; you may not resell or redistribute the files.
If you receive a damaged, faulty, or incorrect order, please contact us as soon as possible and within 14 days of delivery, with details and, where possible, photographic evidence. We will arrange a replacement or a refund as appropriate. This clause does not affect your statutory consumer rights, including your rights under the Consumer Rights Act 2015.
As our client, you agree to:
You are responsible for ensuring that we have safe access to the areas where photography is required and for obtaining any permissions or consents needed for us to photograph at the venue and of attendees. If access or permissions are not available and this prevents us from providing the service, we will not be liable for the resulting limitations, save where the cause is within our control.
We will not be liable for any delay or failure to perform our obligations where the cause is outside our reasonable control, including severe weather, venue issues, transport disruption, or circumstances affecting public safety. Where such an event occurs, we will work with you to reschedule or find a reasonable alternative. This clause does not exclude or limit liability that cannot legally be excluded.
Echo Photo’s liability for any claim, loss, or damage arising from these terms or our services is limited to the total amount paid for the relevant services or order. We are not liable for indirect, incidental, or consequential damages, or loss of profits, revenue, or data, to the extent permitted by law. Nothing in these terms excludes or limits any liability that cannot legally be excluded or limited, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation. These terms do not affect your statutory rights as a consumer.
You agree not to:
You agree to indemnify and hold Echo Photo harmless from any claims, damages, or expenses (including legal fees) arising from your use of our services, breach of these terms, or infringement of third-party rights, to the extent permitted by law.
These terms are governed by the laws of the United Kingdom, and you submit to the jurisdiction of the courts located therein.
For questions about these Terms & Conditions or to discuss your service agreement:
Email: hello@echophoto.co.uk
Web: www.echophoto.co.uk
By booking Echo Photo’s services or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions and our Privacy Notice.